FREQUENTLY ASKED QUESTIONS
WHAT IS THE ORDERING PROCESS?
Commission a portrait by ordering this item.
Receive an email asking for photos of your little one, we will also work out any details you would like incorporated in the portrait.
Review a digital mockup of your little one’s portrait. This will happen within three weeks of your order. If satisfied, we will mail your art print, along with any other products you ordered.
Fall in love.
Come back and check for new products!
It’s as easy as that. And once you’ve commissioned a portrait, we will always have it on file. You can come back and order extra invites, or any new products we come out with.
WHAT TYPE OF PHOTOGRAPHS SHOULD I SEND?
The more the better! We want to capture the personality of your Little-Biscuit. In-focus images that will give our artist a sense of your child’s uniqueness are best. Be sure to also include at least a couple that are taken from the same perspective as a Little-Biscuits portrait - eye level, (not shot from above) and not too close (sometimes this distorts the face). Our goal is to find their “sweet face.” This may not be their “say cheese” smile, so it’s best to just include a variety of images.
CAN I GIVE INPUT ON MY PORTRAIT?
Of course! After you’ve made an order we will contact you to gather photographs. This is when you can let us know if you have any instructions regarding the portrait. Any best or worst colors? Is there a piece of clothing, or accessory you would like us to incorporate? Are there any features you’d like us to include, like pigtails? Otherwise, we’d like to leave it up to the artist’s interpretation and style.
HOW IS THE PORTRAIT CREATED?
While looking at the photographs you have submitted, our artist creates the portrait from scratch on her computer. Instead of painting with a brush, our artist uses her mouse to create the colors and shapes. for a more in depth look at how she does it, check out this story on her blog Sundry Mumsy.
HOW LONG DOES A CUSTOM PORTRAIT TAKE?
We guarantee your custom portrait will be finished in less than three weeks. After you have approved the illustration, printed products take up to one week to arrive at your door.
AFTER THE PORTRAIT IS FINISHED, I WANT TO ORDER MORE PRODUCTS. HOW WILL YOU KNOW WHICH BISCUIT TO USE?
We will match up your email address to the prior order. Or you can add a note to seller when you check out. And just to triple, quadruple check, you could always email us at Hello@Little-Biscuits.com.
WILL YOU CREATE A PORTRAIT OF AN ADULT?
Only if they have the heart of a child. Please order here.
WILL YOU CREATE A PORTRAIT OF A PET?
Yarf! Please order here.
WILL YOU CREATE GROUP PORTRAITS?
Not currently, but planning on it in the future. Follow us on instagram or facebook to stay up to date.
WILL YOU CUSTOM DESIGN SOMETHING FOR ME THAT INCLUDES MY LITTLE-BISCUIT?
Yes. Please contact us for special requests.
CAN I ORDER A GIFT CARD?
Yes! Please order here. We will email you a PDF of the card. Then it’s up to you whether to print it, or just forward on. Gifting made easy.
HOW CAN I REDEEM MY GIFT CARD?
Please email us at Hello@Little-Biscuits.com and include the number at the bottom of your gift card. Thanks!
WHAT IS YOUR REFUND POLICY?
Sorry, you can’t unbake a biscuit. Your order is non-refundable. But if for some reason you aren’t satisfied with your portrait, we are happy to do one round of revisions. (But we know you’ll love it!)
DO YOU ACCEPT INTERNATIONAL ORDERS?
We currently only ship to addresses in Canada and the US, but sometimes make exceptions. Please contact us about orders outside of these two countries.
HOW CAN I STAY UP TO DATE ON NEW PORTRAITS, PRODUCTS AND GIVEAWAYS?
Follow us on Instagram or Facebook.
WHERE CAN I SEND ANY QUESTIONS OR FEEDBACK?